Maui Prince Hotel Makena Resort
Westin Maui

Average Ratings For This Hotel

  • Overall

  • Value

  • Location

  • Rooms

  • Cleanliness

  • Service

Tool Box

<< Previous

Next >>

4 Reviews

The Grand Wailea Resort Hotel & Spa is the perfect destination for a fabulous Hawaii vacation. The Grand Wailea resort is known for fun Hawaiian family getaways, honeymoons and having some of Hawaii's finest conference facilities. Situated on 40 meticulously landscaped acres, the Grand Wailea Resort Hotel & Spa opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America.

4 User Reviews

Location doesn’t mean everything.

I’ve been to Maui many times, and the Grand Wailea seemed like a nice place to make base camp. After all it had water slides, it was on nice grounds, so what could go wrong? Well, let me put it this way, I’m writing this from the room while the rest of my family can’t pack fast enough.

I had been here before and had experienced many disconcerting problems, but I figured, anyone can have a bad week. Little did I know that all though problems were not anomalies and appear to be almost a policy. $250 - $750 a night is a lot of money to secure your family in having a bad vacation.

If your idea of a vacation is a restful and peaceful place with a courteous staff, the Maui’s Grand Wailea is not your hotel.

I can go on and list all the many problems with the Maui Grand Wailea, but I’m sure the limiter on these reviews would cut me off. You want some specifics…

1. You now have to pay for a refrigerator

2. Now the hotel staff continually rolls refrigerator carts, up and down your hallway which is made of a thick Spanish tile. If you can’t picture it, just think of continuous freight trains rolling past your door every 5 minutes, day and night. This continuous noise and shaking also comes from the luggage and in-room dining carts.

3. Management doesn’t really care. No return call from GM, and front desk manager has no effect.

4. Continuous maintenance on adjacent rooms both times I was here.

5. Hugely expensive drinks and food. Kind of expected, but note just a fountain coke is $7.50.

6. Don’t expect many of the restaurants to be open.

7. And the room keys. What a joke. Last time I was here I spent two days getting my door lock replaced, this trip I just get locked out every other day.

8. They actually made my paying 19 year old daughter leave the fitness center because they said she had to be at least 16 years of age.

9. The room last time was in a hole and had no view.

10. If you let the resort plan an off site excursion to include your 18 year old son, make sure he brings 3 forms of picture ID. Without it, an 18 year old, who’s been driving his very expensive car will not be allowed on an ATV.

There is much more, but the bottom line in this review was derived from two different stays, so I am confident that Maui’s Grand Wailea Resort is a great place to get your vacation ruined.

awsome

Best place i've ever gone :) :P :D it had great places to visit and a very pretty sunset. I plan to go there every winter

Great Waterpark

We stayed for just a few days here and it was great. The don't just have a pool but a mini waterpark! We have a six year old boy will now want to come back every year.

There are a number of pools all connected by water slides from the pool just above. The final slide goes thru the "rapids", churning water that you swirls you all around. There is a water elevator and a bar in the water in a cave. One slide was too high for my son to be allowed so I went by myself and it was too scary for the little ones, and the big ones too.

Everything else was great at the hotel but the waterpark really puts it in a different league than all the other hotels here. If you have kids that like swimming, then this is the ultimate.

Family Fun

As you know with everyday life, sometimes you need to get away. So the perfect choice is the Grand Wailea. This hotel has an awesome pool area, which includes a water elevator, rope swing, underwater bar, and an great place for your little ones.

Their Spa services are spectacular.

The pricing is high but worth it.

Write a Review